Confirm the player and device first
Use the TiviMate publisher’s own website to verify the product and current installation information. Similar names in search results are not enough to identify a publisher. Check your device’s support before purchasing a player licence.
This guide does not supply a playlist or claim that a TiviMate purchase includes ViewTVY access. Obtain the content account separately and confirm that its login format is supported by your player version.
Add the supplied access format
Identify whether your order provides a playlist address or separate server credentials. Choose the corresponding input method in the player and check each field for extra spaces. Menu labels can differ by version; follow the player’s current interface rather than substituting a URL from an unrelated tutorial.
Once the playlist loads, open one channel before adding more accounts. If it does not load, check account validity and the supplied address with support.
Troubleshoot the programme guide separately
If channels play but the schedule is empty, check whether guide information was included with your service and whether it needs a separate address. Refresh the guide through the player controls and check the device time zone.
A schedule offset does not necessarily mean the video source is wrong. Report the channel, displayed programme time and your time zone so the issue can be reproduced.
Keep a record before changing settings
- Record the player version and the exact failing action.
- Check whether all channels or one channel are affected.
- Confirm your simultaneous-stream allowance before testing another device.
- Keep access information private when sharing screenshots.
- Change one relevant setting at a time and record whether it helped.
Sources and further help
Choose your next step
For plan details, see subscription connections and access. Compare full plan prices or request a trial before buying.